Do you have a catalogue?
No. We do not have a printed catalogue as we are constantly changing and adding new products to the range throughout the year. If you want to know about our latest offers you can opt in to receive our monthly newsletter (using the link on the left) and we will email you with details of very latest arrivals and promotions. |
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Why can't I order a higher quantity of a particular item?
If you are attempting to order multiples of a single item and either have no option to increase the quantity to higher than 1 or get the message "Quantity: Limited stock available please enter a quantity between 1 and x." this is due to the stock control on the website.
The stock control is there to minimize the possibility and inconvenience to you of placing an order only to be advised at a later point that the item is out of stock. If you get this message it is normally safe to order up to the maximum quantity (x) however this is not confirmation of availability.
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How soon will my order be dispatched?
We aim to carry all of the items in stock and usually dispatch within 24 hours of the order confirmation (Mon-Friday).
On the rare occasion that this is not possible or at peak times we will still aim to dispatch your order within a few days, however if for any reason there is a problem or delay we will attempt to make contact with you.
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How much is delivery?
UK Mainland…
£4.95. Regardless of how large or the number of items ordered postage and packing is charged at a standard rate of £4.95 per order.
Channel Islands…
We will dispatch small and light items at the standard rate of £4.95. However larger or heavy parcels that need to be sent by International Parcels will attract a surcharge (usually £5-£10) which we charge you at cost price. If you are ordering for delivery in the Channel Islands please use the "alternative payment method for credit & debit cards" from the drop down menu when making payment at the checkout.
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Do you deliver outside the UK?
No. We deliver to addresses within the UK only. |
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Can I place a telephone order?
Yes. If you would prefer to place an order by telephone rather than online we can be contacted on: 01788 833 509. We are a small family company so it is not possible for us to man the phones 24 hours a day. If you do end up with the answer-phone please do leave a message with a contact number and we will endeavour to get back to you as soon as we are able. |
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Will I receive an update on my order progress?
Yes. We send confirmation of the order progress by email; if you have not received an email from us with regards to your order status it is possible that you may have accidentally given us an incorrect email address when completing the order. Unfortunately it is quite easy and not unusual for typing errors to be made when entering email addresses, please take care to enter the details correctly. If you think you may have entered your email address incorrectly please use the contact form to advise us.
Another possibility is that we have the correct email address and have attempted to contact you but that our email to you has been blocked by the security settings on your computer. If this is the case please check your "junk email" folder and add us to your "safe senders" list.
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Why have I not received a response to my email?
We aim to answer all queries promptly, if you haven't received a reply within 24 hours (Mon-Fri) please check your "junk email" folder as it is possible that our email to you has been blocked by the security settings on your computer, if this is the case please add us to your "safe senders" list. Occasionally when we attempt to respond to queries we find that the email address that has been provided for us to make contact has been entered incorrectly and is therefore invalid. If you think they have been entered your email incorrectly please use the contact form to advise us. |
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I am having difficulty making payment through HSBC secure ePayments, what can I do?
Occasionally the HSBC website can be slow if it is either very busy, they are doing site maintenance or by multiple clicks when entering the HSBC website (please try again clicking just once). HSBC secure ePayments can also be affected if it is struggling to locate the relevant "cookies" on your PC or MAC that confirm the data needed from the shopping cart to complete the order payment.
Possible solutions
A) We do offer an alternative secure and encrypted payment method which can be chosen from the drop down menu when going through the checkout pages. Please try again using this option.
B) Delete the "cookies" from your internet browser (see below) and try placing the order again.
C) If you prefer you can phone us on 01788 833 509 and we can process the order manually.
IMPORTANT: Please do not email us your payment card details as emails are not security encrypted.
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What are cookies any why are they used?
Cookies are very small files stored on your computer and used by your web browser to save information related to a particular web site. The use of cookies is standard practice on web sites; on our site they are used to help with the navigation of pages and products and track any items you add to the shopping cart through to the checkout.
Can I delete the "cookies?"
Yes. Whilst cookies are an essential part of using the internet and are there to enhance your browsing experience over time the number of cookies stored on your computer may build up and slow down its performance. It is therefore good practise to regularly delete cookies on your system.
How do I delete "cookies?"
Internet Explorer: In internet explorer it is possible to delete "cookies" by clicking on "tools" and selecting "internet options" then with the "General" tab selected click "Delete" in the sub section of "Browsing history". You will now have a box open with the option to "Delete cookies", click this and then confirm the action.
Mozilla Firefox: In Firefox it is possible to delete "cookies" by clicking on "tools" then selecting "clear private data", tick the "cookies" option then click "clear private data now".
Other Browsers: The above are the most commonly used internet browsers however it should be possible to delete "cookies" in a similar way on other browsers as well.
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Do you supply trade?
Mit Hus does not offer "Trade Accounts" or "Wholesale Terms" |
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